Product Quality Issue Investigation and Resolution

Attention: All Customers Using GasAlertMicroClip XL and GasAlertMicroClip X3 Detectors

Regarding: Order Entry and Production Hold – Lifted: Product Upgrade Program – Action Recommended

To our Valued Customers,

At Electrogas Monitors Ltd., our objective is always to ensure that our customers and their employees are equipped with the safest and highest standards in gas detection.

As you may be aware, in October Honeywell placed the Gas Alert MicroClip XL and Gas Alert MicroClip X3 on product hold as they were investigating isolated field reports regarding the battery cells overheating after the units had been dropped. None of these isolated incidents resulted in personal injury or property damage.  Throughout extensive quality and drop testing, Honeywell was able to confirm that the detectors continued to meet all certification standards and remain safe to use in the field under normal use.

To ensure complete customer satisfaction, Honeywell has developed an opportunity for their end users to participate in an upgrade program designed to maximize the integrity of your existing field detectors. This upgrade is entirely optional as all existing detectors continue to be safe to use in the field under normal use as outlined in the product manual.

With regards to this product hold, Electrogas Monitors has always treated the safety and quality of your equipment as our top priority and with that we are happy to offer you two solutions to address this. These solutions are available for any Gas Alert MicroClip XL or Gas Alert MicroClip X3 purchased on or before October 5, 2016.

Option One: A free of charge PCB (with battery) upgrade on existing units. 

As a Master Service Center for Honeywell, Electrogas Monitors has been chosen as one of the select few distributors throughout Canada to perform this upgrade within our facilities. This ensures you to have your equipment back within a timely fashion along with the advantages of Electrogas’ standards in service. Not only will your equipment come back to you upgraded, but Electrogas will recalibrate the unit and do a performance and integrity analysis on remaining sensors and components to give you a health check to ensure maximum reliability.

Our goal is to provide this upgrade to our customers without any disruption to their usual business. To help accomplish this goal, we will have loaner Quattro units (equipped with all necessary accessories) to provide to our customers in need while their unit is being upgraded. Contact Electrogas Toll Free at 1-866-341-6167 or info@electrogasmonitors.com for more details.

Option Two: A trade in program allowing you to trade in your existing Gas Alert MicroClip XL or Gas Alert MicroClip X3, regardless of its purchase date or current condition, to a new Gas Alert MicroClip X3 at the special price of $400.00 CAD, plus applicable tax.

By taking advantage of this option, as an added benefit under the trade in program, by upgrading your unit through Electrogas you would qualify for our industry leading Customer Loyalty Program.

Your original unit does not have to have been purchased through Electrogas in order for us to facilitate either of these upgrades.

For more information regarding the upgrade program and action taken by Honeywell, please see the following link. Honeywell Upgrade Notice

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